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Support
  1. American Express Vendor Pay
  2. User Setup

User Setup

Notifications

  • Email preferences and notifications
  • Tag users in notes
  • Troubleshooting email notifications

Roles

  • Manage a user's role
  • Manage custom user roles
  • Roles to view and manage documents
  • User roles and permissions

User Management

  • Business scenarios for user roles
  • Change the administrator on your account
  • Fixing Records for a Deleted User
  • Manage Users
  • Managing the Photo on a User profile
  • Managing User Time Zones

Account Setup View all

  • What is Vendor Pay?
  • Enrolling in Vendor Pay
  • Adding an American Express card
  • Adding a Bank Account
  • Adding a User
  • Company Profile

Connecting With My Vendor View all

  • Set up a vendor for Vendor Pay
  • Inviting a vendor to be paid electronically
  • Paying bills via Vendor Pay
  • Connecting to the Large Biller Network
  • Applying payments to the correct account

Making Payments to your Vendor View all

  • Paying bills with an American Express Card
  • Payment timing (American Express Card payments)
  • Paying bills with a bank account
  • Payment timing (ACH or check payments)
  • Bills paid with other methods

Bill Management View all

  • Enter a new bill
  • Editing an existing bill
  • Recurring bills
  • Approving and denying bills
  • Deleting a bill

Getting Paid by your Customer View all

  • Accepting via ACH
  • Invite Receivables customers to pay using Bill.com
  • Connecting by Payment Network ID
  • Charging a customer
  • Payment timing for Receivables

Invoice Management View all

  • Enter a new Invoice
  • Invoice details
  • Attaching a document to an outgoing invoice
  • Creating a recurring invoice
  • Auto Reminders for Invoices
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    FAQ

    Payment Cancellations Payment Void Timing Paying Bills with Vendor Pay Vendor Pay Basics What is a Virtual Account Number (VAN)? Virtual Account Number (VAN) expiration What is Vendor Pay? What is Bill.com? Contacting Bill.com Support Vendor Pay Decline Reasons Enrolling in Vendor Pay

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