Change the administrator on your account

  • If you need to change the administrator on your account, you'll need to create a new user with the new administrator's name and email address, and then delete the other user if they will no longer be accessing the account.
  • After the new administrator has been added, they'll need to complete bank verification.
  • We can help you access your account in the event that the Administrator is no longer with the company. This request form can also be used if you have a Basic account and no longer have access to your login email. Please submit a request using the Administrator Update Request form.