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  1. American Express Vendor Pay
  2. Xero
  3. Troubleshoot

Troubleshoot

  • Xero sync error: The contact with the specified contact details has been archived
  • Xero sync error: The following fields are missing in XXXX Customer/Vendor for Xero
  • Xero sync error: The FromBankAccount with the details provided could not be located
  • Xero sync error: The ToBankAccount with the details provided could not be located
  • Xero sync error: The vendor on this bill is archived in Xero
  • Xero sync error: This bill has a payment or credit applied or is deleted in Xero. Any changes to this bill should be recorded manually in Xero.
  • Xero sync error: This customer is archived in Xero.
  • Xero sync error: This document cannot be edited as it has a payment or credit note allocated to it.
  • Xero sync error: This invoice was modified in Bill.com after a payment was made. These changes should be recorded manually in Xero.
  • Xero sync error: This payment may have been already recorded manually in Xero (Payables Payment)
  • Xero sync error: This payment may have been already recorded manually in Xero (Receivables Payment)
  • Xero sync error: This vendor is archived in Xero.
  • Xero sync error: Tracking Option cannot be archived because it is not in use
  • Xero sync error: Vendor Credit cannot be updated because credit may have already been applied in Xero
  • Xero sync error: You must specify an Account code or Account ID for the payment An error occurred in Xero. Check the API Status page http://status.developer.xero.com for current service status.
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Account Setup View all

  • What is Vendor Pay?
  • Enrolling in Vendor Pay
  • Adding an American Express card
  • Adding a Bank Account
  • Adding a User
  • Company Profile

Connecting With My Vendor View all

  • Set up a vendor for Vendor Pay
  • Inviting a vendor to be paid electronically
  • Paying bills via Vendor Pay
  • Connecting to the Large Biller Network
  • Applying payments to the correct account

Making Payments to your Vendor View all

  • Paying bills with an American Express Card
  • Payment timing (American Express Card payments)
  • Paying bills with a bank account
  • Payment timing (ACH or check payments)
  • Bills paid with other methods

Bill Management View all

  • Enter a new bill
  • Editing an existing bill
  • Recurring bills
  • Approving and denying bills
  • Deleting a bill

Getting Paid by your Customer View all

  • Accepting via ACH
  • Invite Receivables customers to pay using Bill.com
  • Connecting by Payment Network ID
  • Charging a customer
  • Payment timing for Receivables

Invoice Management View all

  • Enter a new Invoice
  • Invoice details
  • Attaching a document to an outgoing invoice
  • Creating a recurring invoice
  • Auto Reminders for Invoices
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    FAQ

    Payment Cancellations Payment Void Timing Paying Bills with Vendor Pay Vendor Pay Basics What is a Virtual Account Number (VAN)? Virtual Account Number (VAN) expiration What is Vendor Pay? What is Bill.com? Contacting Bill.com Support Vendor Pay Decline Reasons Enrolling in Vendor Pay

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