Sign in from a new device

When you login to your account from a new device, we send you an email notification to make sure the login was allowed.

What triggers this notification

  • A login using a browser’s incognito or private browsing mode
  • A login after clearing the browser cookies
  • A login from a new device

What to do

If you recognize the login

  • No action needed

If you do not recognize the login

  1. Change your password
  2. Review your account for unusual activity
  3. Contact Bill.com Customer Support by clicking Contact Us at the top of this page

Things to know

  • Learn more about keeping your account secure by reviewing the Change your password and Tips for password security articles
  • Have each user create their own unique password
  • Do not share passwords with anyone
  • We save new devices after your first login so you don't get more email notifications