Change or reset your password

Jump to:

• Change your password
• Reset password
• Reset your password on iOS mobile app
• Reset your password on Android mobile app
• Password reset email not arriving
• Reset portal account password

Change your password

You can manage your password from within the BILL account. Please note, you'll need access to the phone number you selected for Multi-factor authentication (MFA)/2-step verification to manage your password, as we'll send you a confirmation code.

1. Select Settings
2. We're currently rolling out a fresh new look for our Settings page, so you may see one of 2 designs. Please follow the steps that match what your Settings page looks like.
   
   Select Change Password under You if your Settings page looks like this:
   
   Select Profile under User Settings if your Settings page looks like this:
   
3. Select Edit next to Password
4. If prompted, enter the security code we sent to your primary phone
5. Enter your existing password once and the new password twice
6. Select Save

Your security is important to us. Since we move money on your behalf, we require complex passwords to keep your account safe.

• Your password must contain:
  • A minimum of 12 characters
  • At least one number or symbol
  • At least one uppercase letter
  • At least one lowercase letter
• Your password must NOT contain:
  • A special character as the first character, ie: @, %, &
    • If the password starts with a special character, the error Passwords don't match will be encountered
• Passwords can't be reset to one of the last 10 that have been used in the past

Reset password

If you can't remember your password, you can request a password reset email to the current login email address.

Please note, you'll need access to the phone number you selected for Multi-factor authentication (MFA)/2-step verification to manage your password, as we'll send you a confirmation code.

1. On the BILL login page, select Reset your password
2. Enter the email address used to login and select Reset My Password
3. Check your email Inbox for an email with the subject line: Create a new BILL password
4. Select the new password link in the email. Note: this link will expire after 1 hour.
5. Enter a new password on the "Create password" page

Reset your password on iOS mobile app

Please note, you'll need access to the phone number you selected for Multi-factor authentication (MFA)/2-step verification to manage your password, as we'll send you a confirmation code.

1. Select Reset your password
2. Enter your email address and select Submit
3. Find the email titled Create a new BILL password sent to your email address
4. Select new password within the email. Note: this link will expire after 1 hour.
5. Select Continue to confirm password reset
6. Complete 2-step verification
7. Enter new password
8. Enter new password again to verify
9. Select Save Password

Reset your password on Android mobile app

Please note, you'll need access to the phone number you selected for Multi-factor authentication (MFA)/2-step verification to manage your password, as we'll send you a confirmation code.

1. Select Reset your password
2. Enter your email address and select Submit
3. Find the email titled Create a new BILL password sent to your email address
4. Select new password within the email. Note: this link will expire after 1 hour.
5. Select Continue to confirm password reset
6. Complete 2-step verification
7. Enter new password
8. Enter new password again to verify
9. Select Save Password

Password reset email not arriving

If you don't receive an email, double-check the spelling of the email address you entered. The email address entered must be an active user on an active BILL account to trigger the password reset email notification.

If you are using the correct email address and it's still not arriving, please take these steps to troubleshoot the issue:

• Check the spam folder
• Check all email filters for any BILL emails
• Add @hq.bill.com and @bill.com to your personal and corporate whitelist
• If you're unsure of how to do this, please contact your I.T. Department to check whether these domains have been blocked by firewalls
• Save notificationonly@hq.bill.com as a safe contact in your email contact list

If you are still not receiving the reset email:

1. Go to our Help Center
2. Select Contact Us on the top of the page
3. Enter your message in the text box and select Ask Question
4. Select Contact Support below the suggested articles
5. Complete the Submit a request form, make sure to specify this is a password reset issue so your ticket is prioritized, then select Submit

Customer Support will reach out via email to help.

Reset portal account password

You don't need a BILL account to pay a vendor. Many vendors use the custom URL on their invoice to allow their customers to make on-line payments to them without having to create a BILL account. This access to only make payments to a specific vendor is called a portal account. It's accessed from the unique URL that's printed on the invoice.

If you pay a vendor through a portal account, check the invoice you received from your vendor. It'll include the unique URL to your portal account. If you've forgotten the password to access the portal account, select the Forgot password? link on the portal login page.

Note: You can reset your password up to 10 times in 24 hours. If you try a reset more than 10 times, your login will be locked out for 24 hours.