Sage Intacct sync error: There is no due on the bill XXXXX

Why the sync error occurs:

This error occurs when a bill is paid or partially paid in Intacct and the payment created in Bill.com is then unable to sync.

How to fix the sync error:

  1. Void the payment within Intacct

  2. Run the sync

    • If the bill is paid in Intacct and you don't want to void it, contact Customer Support to mark the payment not to sync.