Disconnect and reconnect an existing sync connection with Sage Intacct

There are times you may need to disconnect and reconnect an existing sync connection between Bill.com and Sage Intacct for troubleshooting, or if you deactivate the user who originally set up the sync in Bill.com.

Note: If this is the first time you are connecting the sync, please follow the sync setup article at the bottom of this page, these steps will not work for a brand new sync connection.

Disconnect the sync

1. Select Settings
2. Select Setup under Sync
3. Select Disconnect

Reconnect the sync

1. Select Settings
2. Select Setup under Sync
3. Select Connect