June 2025 Separate Tax Billing FAQ

The applicable billing taxes were erroneously omitted from a small number of Vendor Pay’s billing statements in June 2025.

What happened?

The most recent Vendor Pay monthly billing statement generated without the applicable tax(es) for some Vendor Pay customers.

Is the issue fixed?

Yes, we took immediate action to resolve the issue, preventing additional statements from generating without applicable tax(es) being applied.

How do I view the billing statements?

Billing statements are available to view in the Vendor Pay account. To learn more about viewing billing statements, please visit the Billing Statements article.

Why do I have two statements in June 2025?

If you were impacted by this issue, two statements are available for this billing period:

• The monthly billing statement
• A tax-only billing statement for the previously omitted tax

Is it possible to get one statement for this period, with the applicable tax(es) included?

Unfortunately, no. We processed the second statement as we’re required to collect the taxes before month-end. We apologize for the inconvenience and appreciate your understanding.

How will these two billing statements appear on my bank or credit card statement?

The payments will appear as two separate transactions on your card statement.

How can I tell which billing this may apply to if I manage more than one Vendor Pay account?

We emailed the Administrators of the impacted accounts. Please look for an email with “Important Update Regarding Your Upcoming Vendor Pay Billing Statements” in the subject line. The account name/Org name/company name is listed in the first sentence of the email.

Who should I contact with more questions?

If you have additional questions, please reach out to Vendor Pay Support.