Cancel or void an incoming payment

An incoming receivables payment can be canceled while it is still in scheduled status.

Once the payment has processed, it cannot be canceled or voided.

Cancel a scheduled receivables payment

  1. Select Payments In in the navigation menu
  2. Select the Reference # for the payment you want to cancel
  3. Select Cancel Payment

Cancel a credit card payment

  1. Log into Paytrace to void the original payment and refund the customer.
  2. After voiding the payment in Paytrace, contact Customer Support to request a cosmetic void of the payment in