Finding the details of a Vendor Pay payment

When we send a Vendor Pay payment, we also send your vendor an email that includes:

• Virtual Account Number: a one time use 15-digit number the vendor keys into their Point-Of-Sale (POS) system
• Supplier Remittance Report: an attachment that includes all payment information
• Supplier FAQ: key information for your supplier/vendor to process American Express virtual payments, included in the body of the email and in an attachment on the email

Payment email

Supplier Remittance Report

Things to know

• If a vendor hasn't received or cannot find the payment notification email, after confirming the vendor email address is correct, void the payment and schedule a new Vendor Pay payment
• The Virtual Account Number automatically expires if the Vendor doesn't use it within 30 days