Void an outgoing payment

Only users currently verified on the bank account used to make a payment can void that payment.

• You can void a Vendor Pay payment prior to being authorized, before the vendor enters the single use card number into their merchant system
• You can void an ePayment after the process date, prior to it being disbursed to the vendor
• You can void a check payment after the process date, prior to it being cashed
• You must be logged in to the desktop website to void payments, you cannot void payments in the mobile app

Note: If you are going to reissue a voided payment, be sure to make any necessary changes to the vendor, such as pay to, address, email address, etc. before reissuing.

Jump to:

• Void a Vendor Pay payment
• Void an ACH or check payment

Void a Vendor Pay payment

From the Payments Out list

1. Select Payments Out in the navigation menu
2. On the same line item as the payment, under Actions, select Void
3. Select Yes to Confirm

From the payment confirmation screen

1. Select Payments Out in the navigation menu
2. Select Payment confirmation #
3. Select Void payment
4. Select Yes to Confirm

Void an ACH or check payment

From the Payments Out list

1. Select Payments Out in the navigation menu
2. On the same line item as the payment, under Actions, select Void
3. Select to Remit or Reissue
   • Remit: the funds will be returned to the originating bank account
   • Reissue: a new ePayment or check using the same funds will be sent to the vendor
4. Enter a reason for the void
5. Select Submit Request

From the payment confirmation screen

1. Select Payments Out in the navigation menu
2. Select Payment confirmation #
3. Select Void payment
4. Select to Remit or Reissue
   • Remit - the funds will be returned to the originating bank account
   • Reissue - a new check using the same funds will be sent to the vendor
5. Enter a reason for the void
6. Select Submit Request