Xero sync error: Invoice on this payment is in Paid or Voided status in Xero

Why the sync error occurs

This error occurs when a payment can't sync to Xero because the invoice is either no longer in Xero or is already marked as paid.

How to fix the sync error

  • If the invoice is in Xero, remove the payment in Xero and sync to allow the payment from Bill.com to sync over
  • If the invoice isn't in Xero, contact Customer Support to resync the invoice to Xero
  • Contact Customer Support to clear the error if the payment doesn't need to sync to Xero