Support
  1. American Express Vendor Pay
  2. QuickBooks Desktop
  3. Troubleshoot

QuickBooks Desktop sync error: The given object ID "00000000000000000000" in the field "list id" is invalid

Why the sync error occurs

An invalid list id sync error surfaces when Bill.com℠ is missing a GL Account in the QuickBooks Sync Preferences.

How to fix the sync error

  1. Select Settings
  2. Select Preferences under Sync
  3. Select Edit
  4. Ensure the selected GL account is correct for:
    • Accounts Receivables Account in QuickBooks Desktop
    • GL Account for Bank Account xxxx
  5. Select Save
  6. Sync again

Account Setup View all

Connecting With My Vendor View all

Making Payments to your Vendor View all

Bill Management View all

Getting Paid by your Customer View all

Invoice Management View all

    Load more

    FAQ

    Payment Cancellations Payment Void Timing Paying Bills with Vendor Pay Vendor Pay Basics What is a Virtual Account Number (VAN)? Virtual Account Number (VAN) expiration What is Vendor Pay? What is Bill.com? Contacting Bill.com Support Vendor Pay Decline Reasons Enrolling in Vendor Pay

    Can’t find your answer?

    Available Monday - Friday, 5am-6pm PT.

    Email Support
    Message Center