Sage Intacct Sync Error: This transaction is missing 'department' dimension for the account xxxxx on line no. 1

Why the Sync Error occurs

This error occurs when a Funds Transfer is attempting to sync to Sage Intacct, but the GL account assigned to the applicable bank account has the department dimension checked as a required field; Bill.com does not sync that dimension on Funds Transfers.

How to Fix the Sync Error

In Sage Intacct:

  1. Open the GL account specified in the error
  2. Uncheck the Department box
  3. Save and sync

Intacct - Troubleshooting - Intacct Sync Error- This transaction is missing 'department' dimension for the account xxxxx on line no. 1