Sage Intacct sync error: The amount cannot be updated on the Bill because of the current approval mode set

Why the sync error occurs

This error occurs when you edit a bill in Sage Intacct, but the bill has already been partially or fully-approved in Bill.com℠. Changes are not allowed after a bill is approved is the default setting in Bill.com.

• If you haven't updated the default approval workflow setting of Changes are not allowed, then partially-approved or fully-approved bills edited in Sage Intacct will trigger this error.
• If it's set to Allowed until every approver has approved, then fully-approved bills edited in Sage Intacct will trigger this error.

How to Fix the sync error

This error has 3 solutions, depending on your workflow:

To allow edits to sync from Sage Intacct

1. On the Overview page, select +Bill
2. In the Approver box, select When are bills ready to be paid?
3. Select Changes can be made to bills even after they are approved.
4. Select Save
5. Return to the Sync Status page
6. Select Fix to the left of the sync error
7. Select Next
8. Sync again
   

To clear the error without changing any settings

1. Select Fix to the left of the sync error
2. Select Next
3. Sync again
   

To make changes in Sage Intacct without affecting Bill.com data

1. Contact Customer Support
2. Request that 2-way sync for transactions be disabled