QuickBooks Desktop sync error: Your bill.com login information has changed

Why the sync error occurs

This error occurs when there's a change to the Bill.com login information for the user that set up the sync. After changing the Bill.com login information, the new credentials need to be updated in the Sync Dashboard.

How to fix the sync error

  1. Open the Bill.com Sync Dashboard
  2. Select Sync profile
  3. Select Edit
  4. On the Where's your QuickBooks Company File page of the Profile Editor, select Next
  5. On the Enter your Bill.com username and password page of the Profile Editor, update the information
  6. Select Next
  7. Select the Bill.com account to sync
  8. Select Finish