Sage Intacct sync error: Transaction 'XXXX' is already paid and can't be deleted

Why the sync error occurs

This sync error has three possible causes:

  • A payment has been voided and the related bill has been deleted in Bill.com. Because the bill is still marked as paid in Sage Intacct, the sync is unable to delete it.
  • An update has been made to a bill in Bill.com that's already paid in Sage Intacct. When a bill is updated in Bill.com, the sync deletes the bill in Sage Intacct and recreates it as the updated version. Because the bill is paid in Sage Intacct, the sync is unable to complete the deletion.
  • An update has been made to a bill in Bill.com that was previously paid in Sage Intacct, but that payment was voided.

How to fix the sync error

The solution for this sync error depends on the cause:

If the payment has been voided and the bill has been deleted in Bill.com:

  1. Manually void the payment and reverse the bill in Sage Intacct
  2. Contact Customer Support to request that the error be removed

If the error was triggered by an update to a paid bill or bill with a previously voided payment:

  1. Manually update the bill in Sage Intacct
  2. Contact Customer Support to request that the error be removed