Sage Intacct sync error: Primary Account number invalid length, expecting(4) on account number

Why the sync error occurs

This error occurs because the account being synced to Sage Intacct doesn't have an associated 4-digit account number.

How to fix the sync error

  1. Select Settings
  2. Under Sync, select Status
  3. Select the name of the account getting the error
  4. Select the edit icon
  5. Enter a unique, 4-digit account number that isn't currently in use in your Bill.com account
  6. Select Save
  7. Sync again