Sage Intacct sync error: Sage Intacct does not allow us to update this vendor credit

Why the sync error occurs

This error occurs when there's an update to a vendor credit in Bill.com and the update is trying to sync to Sage Intacct. The trouble is that either the credit has already been applied in Sage Intacct or the credit is in a closed period.

How to fix the sync error

  1. Manually update the credit in Sage Intacct
  2. Select the Resolve button in Bill.com on the sync error list
  3. Select I've updated this Vendor Credit in Intacct; remove this error and sync future updates.
  4. Select Confirm Selection
  5. Sync again