Sage Intacct sync error: The account number 'XXXX' requires a (department, customer, project, or classes)

Why the sync error occurs

This error occurs because the accounts payable or general ledger account mentioned in the error is configured in Sage Intacct to require a department, customer, project, and/or class.

How to fix the sync error

• In Sage Intacct, remove the requirement to have a department, customer, project, and/or class for the accounts payable account or general ledger account mentioned in the error and sync again.
  • If you need assistance to remove the requirement, contact Sage Intacct Support.
• If Sage Intacct is configured to require a specific dimension to be set when this chart of account is used as a line item, update the AP bill in Bill.com to have that dimension selected, then re-run the sync.
• If Sage Intacct is configured to not allow a specific dimension to be set on certain line item types, investigate your Sage Intacct setup. One way to do this would be to attempt to re-create an identical AP bill in Sage Intacct and see which fields / dimensions are required for this specific type of line item
• If the previous steps don't resolve the sync error, perform the updates in Sage Intacct and re-sync the updates from Sage Intacct to Bill.com