Delete/inactivate a bank account

If you no longer want to use a bank account for payments, you can inactivate the account. For auditing purposes, you can’t completely delete bank account information, but once inactivated, no payments will be sent to or from the account.

Inactivate a bank account

1. Select Settings.
2. Select Bank Accounts under Bank & Payment Accounts
3. Select the bank account number.
4. Select the trash can icon.
5. Check the box and select Confirm.
   

Notes: Payments in process

• We lock remittance information when a payment process is complete, to make sure that when you add a new bank account to receive payments, those payments in progress will deposit, uninterrupted. They'll deposit into the bank account you had previously set as Default To Get Paid, at the time the payment was processed.

• If that bank account is no longer active, the payment will fail. Contact your customer to reschedule payment.

• Payments with process dates after the update will use the new bank information if the new bank is specifically chosen or if it is set as the Default To Get Paid.

Delete/inactivate a bank account - iOS mobile app

1. From the Home screen in your BILL app, select on the Options bars in the top left corner
2. Select Settings
3. Select Bank Accounts
4. Select Archive on the bank account you want to archive
5. Select Ok to confirm
   

Notes: Payments in process

• Scheduled payments

  • When you inactivate a bank account, you automatically cancel all scheduled payments that are set to process from that bank account.
  • If you need to void and reissue payments that processed from a now inactive bank account, expect the following:
    • If the bank account is still open, even if the account has been inactivated in BILL, we'll return the funds to the issuing bank account
    • If the bank account is no longer open, our attempt to return the funds will fail. We'll send an email notification to the authorized users on that bank account, requesting them to contact Customer Support to let us know which bank account to which we can redirect the funds.
      • The bank account you provide to which we'll redirect funds, must be active in your BILL account

• Receiving payments

  • We lock remittance information when a payment process is complete, to make sure that when you add a new bank account to receive payments, those payments in progress will deposit, uninterrupted. They'll deposit into the bank account you had previously set as Default To Get Paid, at the time the payment was processed.
  • If that bank account is no longer active, the payment will fail. Contact your customer to reschedule payment
  • Payments with process dates after the update will use the new bank information if the new bank is specifically chosen or if it is set as the Default To Get Paid.

Delete/inactivate a bank account - Android mobile app

1. From the Home screen in your BILL app, select on the Options bars
2. Select Settings
3. Select Bank Accounts
4. Select Archive on the bank account you want to archive
5. Select Ok to confirm
   

Notes: Payments in process

• Scheduled payments

  • When you inactivate a bank account, you automatically cancel all scheduled payments that are set to process from that bank account.
  • If you need to void and reissue payments that processed from a now inactive bank account, expect the following:
    • If the bank account is still open, even if the account has been inactivated in BILL, we'll return the funds to the issuing bank account
    • If the bank account is no longer open, our attempt to return the funds will fail. We'll send an email notification to the authorized users on that bank account, requesting them to contact Customer Support to let us know which bank account to which we can redirect the funds.
      • The bank account you provide to which we'll redirect funds, must be active in your BILL account

• Receiving payments

  • We lock remittance information when a payment process is complete, to make sure that when you add a new bank account to receive payments, those payments in progress will deposit, uninterrupted. They'll deposit into the bank account you had previously set as Default To Get Paid, at the time the payment was processed.
  • If that bank account is no longer active, the payment will fail. Contact your customer to reschedule payment
  • Payments with process dates after the update will use the new bank information if the new bank is specifically chosen or if it is set as the Default To Get Paid.