Credit card error for BILL billing

If we have difficulty processing payment for your BILL subscription with the credit card on file, we send an email notification to administrator users, and users see an Account Past Due screen upon login. To protect your security and privacy, the issuing credit card company cannot provide BILL with information regarding why the charge was declined

You must have Manage Company permissions to update payment information.

Verify your payment information

If the 3 day grace period has not passed, you can skip the Account Past Due screen and double check your existing payment information

1. On the Account Past Due screen, select Skip for now
2. Select Settings
3. We're currently rolling out a fresh new look for our Settings page, so you may see one of 2 designs. Please follow the steps that match what your Settings page looks like.
   
   Select My Subscription under Billing & Subscription if your Settings page looks like this:
   
   Select My Subscription under Billing & Subscription if your Settings page looks like this:
   
4. Verify the card number (last 4), expiration date, billing address, security code, etc.
   • A common issue is entering a company address instead of a personal address or vice versa

Please contact your credit card company to learn more about their policies, including detailed reasons for the declined charge. Some issuers put restrictions on using credit cards for electronic or Internet charges.

Update the credit card for billing

1. On the Account Past Due screen, select Enter card and pay
2. Enter the card info
3. Select Save to immediately charge the card the past due amount and save it for future billing

We highly suggest contacting your credit card company to make sure there are no issues, if you are re-adding the same card.