QuickBooks Online sync error: Invalid entity data. phone: Maximum length cannot be greater than 21 characters

Why the sync error occurs

This error occurs when a vendor with an entry in the phone number field is attempting to sync from QuickBooks online to Bill.com, but the phone number is longer than 21 characters in QuickBooks Online.

How to fix the sync error

Edit the vendor's phone number in QuickBooks Online so it's 21 characters or less, and sync again.

Account Setup View all

What is Vendor Pay?
Enrolling in Vendor Pay
Adding an American Express card
Adding a Bank Account
Adding a User
Company Profile

Connecting With My Vendor View all

Set up a vendor for Vendor Pay
Inviting a vendor to be paid electronically
Paying bills via Vendor Pay
Connecting to the Large Biller Network
Applying payments to the correct account

Making Payments to your Vendor View all

Paying bills with an American Express Card
Payment timing (American Express Card payments)
Paying bills with a bank account
Payment timing (ACH or check payments)
Bills paid with other methods

Bill Management View all

Enter a new bill
Editing an existing bill
Recurring bills
Approving and denying bills
Deleting a bill

Getting Paid by your Customer View all

Accepting via ACH
Invite Receivables customers to pay using Bill.com
Connecting by Payment Network ID
Charging a customer
Payment timing for Receivables

Invoice Management View all

Enter a new Invoice
Invoice details
Attaching a document to an outgoing invoice
Creating a recurring invoice
Auto Reminders for Invoices

QuickBooks Online sync error: Invalid entity data. phone: Maximum length cannot be greater than 21 characters

Why the sync error occurs

How to fix the sync error

FAQ

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