Payment cancelation and void cut-off timing for ACH and check payments

When you schedule outgoing payments, you'll see a banner on the payment confirmation page letting you know how long you have until you can cancel the payment, before the payment begins processing.

After an ePayment or check payment processes, you can only void the payment, and only if it hasn't cleared.

Payments received from customers can be canceled while still in a scheduled status. Once the payment processes it cannot be voided.

Review the details based on the payment type:

• Checks
• ePayments
• Receivables ePayments

Checks

• Voiding the check will not prevent the debit from the bank account
• If there is a check number on the payment confirmation screen, the check has been issued and sent to the vendor
• Voiding a check will place a stop payment on the check
• A check with a stop payment on it will be rejected when presented at the bank
  • As a courtesy to the vendor, be sure to notify them when a check is no longer valid to prevent incurring fees from their bank if they attempt to cash it
• Checks can be voided until they have been cashed by the vendor
• All checks are printed with the words "Void after 90 days." On the 91st day after the date of issuance, the check is voided and the funds are deposited back to the issuing account
• To void a payment, your role must have Pay permissions, and you must be a verified user on the bank account originally used for the payment

ePayments

• Voiding the ePayment will not prevent the debit from the bank account

Receivables ePayments

• A Receivables payment made from a portal account, (your Branded Website address), can be canceled before 4 pm Pacific Time the banking day before the Payment Date
  • If a Receivables payment from a portal account is canceled, no debit will be made to the customer's account
• Receivables payments made from another BILL account, a customer that is connected via the Network and the customer profile has a Payment Network ID (PNI), cannot be canceled by the receiver. Payments made from another BILL account will need to be canceled by the payer
  • If the receiving business cancels these types of payments, it is only cosmetic. This type of void will not stop money movement.