QuickBooks Online sync error: The name supplied already exists: Another product or service is already using this name. Please use a different name

Why the sync error occurs

This error occurs when an item is created in Bill.com, but it already exists in QuickBooks Online.

How to fix the sync error

  1. Check for a duplicate item in Bill.com
    • If so, merge and keep the integration ID of the item from QuickBooks Online
  2. If there are no duplicate items in Bill.com, check that the item already exists in QuickBooks Online
    • If so, edit the item in QuickBooks Online, add an asterisk to the description field, save, and sync
    • This will update the item and link to the one created in Bill.com
  3. If the item doesn't exist in QuickBooks Online, check inactive items
    • If inactive or not found, either reactivate and sync or edit the name in Bill.com to something unique and sync