iOS Mobile App: Password and signing in

When you sign into the mobile app for the first time, you will need to set a special login PIN after entering your password. For security reasons, your PIN will be disabled if you change your password. You'll need to take a few steps to get back into the mobile app.

After changing your password

  1. Uninstall the mobile app from your Apple device
  2. Reinstall the app from the iTunes App Store on your Apple device
  3. Sign in to the app with your new password
  4. Set a new 4-digit PIN

Things to know

  • Your User profile needs to be activated before you can sign into the mobile app
  • To activate your user profile, find the email titled "Activate your Account" sent to the email address that will be used to sign in
  • If you can't locate the email:
    • Check spam and filters for an email from
    • Click Forgot Password on the sign in screen and check your email inbox for "Create a new password" email to create a password
      • Please note, you will need access to the phone number you selected for Multi-factor authentication (MFA)/2-step verification to manage your password, as we will send you a confirmation code