Mobile App: Android troubleshooting

If you are experiencing issues with the mobile app, such as not opening, unresponsiveness, or sluggish behavior, try these troubleshooting steps. After trying each recommended solution, check to see if the issue is fixed.

Mobile app troubleshooting

  • Confirm there is a Wi-Fi or data connection to the device
  • Make sure cookies are enabled
  • Clear browser cookies
  • Sign out of the app and sign back in
  • Check for an updated version in the Play Store
  • Restart the mobile device
  • Uninstall and reinstall the app