Identity verification outside the 50 US States

To pay bills or receive payments, you must add a US bank account to your account. If you are setting up a US bank account and are currently located outside the 50 US States, or don't have a US public record history, we offer the option to verify your identity through documents.

Click here to open the document upload form and submit the required documents.

Note: If you reach the Support Center through another path, you may not be logged in, preventing access to this form. If you see Login on the upper right of the page where you normally see Message Center, select Login. You'll be taken to the app so you can login to Once you're logged in, come back to this article and open the form above.

Here you'll upload your primary Identification; document requirements will be shown again to be sure the verification isn't delayed. You'll need to upload a Primary Identification document, which can include (choose one):

  • Driver license (front and back)
  • State-issued ID (front and back)
  • Alien Registration
  • Passport book ID page
  • Passport card (front and back)
    Manual Verification to Complete Bank Setup - upload 1

Once a primary document is submitted, you'll submit a piece of Secondary identification (choose one):

  • Employer-issued ID card displaying your name
  • A copy of a utility bill in your name
  • Articles of Incorporation
  • Bank Statement from the past 90 days
    Manual Verification to Complete Bank Setup - upload 2

ID submissions must be provided as color images. We recommend taking pictures of the ID with your phone to capture clear, color images.

For your security, don't submit information or documents not specifically requested, such as credit card or social security numbers.

What's next

Uploaded documents will be reviewed within 1 business day.
Manual Verification to Complete Bank Setup - Upload complete

Once verified, you'll be able to complete the account setup and won't be required to answer the identity questions for this account.