QuickBooks Online sync error: The name supplied already exists: Another account is already using this name. Please use a different name

Why the sync error occurs

This error occurs when an account with the same name is created in Bill.com, but it already exists in QuickBooks Online.

How to fix the sync error

  1. Check for a duplicate account in Bill.com
    • If so, merge and keep the integration ID of the account from QuickBooks Online
  2. If there are no duplicate accounts in Bill.com, check that the account already exists in QuickBooks Online
    • If so, edit the account in QuickBooks Online, add an asterisk to the description field, save, and sync
    • This will update the account and link to the one created in Bill.com
  3. If the account doesn't exist in QuickBooks Online, check inactive accounts
    • If inactive or not found, either reactivate and sync or edit the name in Bill.com to something unique and sync