QuickBooks Online sync error: Business Validation Error: Please make the parent account active first. Then you can make this sub-account active
Why the sync error occurs
This error occurs when a GL account is trying to sync from Bill.com℠ to QuickBooks Online, but the selected parent account is inactive in QuickBooks Online or Bill.com.
How to fix the sync error
There are three options to resolve this issue:
- Reactivate the parent account in Bill.com or QuickBooks Online and sync again
- Edit the account and change the parent account in Bill.com or QuickBooks Online and sync again
- Edit the account and remove the parent account in Bill.com or QuickBooks Online and sync again
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