Oracle NetSuite Sync Error: Could not apply payments to Bill, XXXX
Why the Sync Error occurs
This error occurs when the sync is unable to apply a payment to a bill in Oracle NetSuite for one of the following reasons:
- The bill being paid has already been paid in Oracle NetSuite
- The bill being paid is 'Unapproved' in NetSuite
- The bill being paid does not exist in NetSuite
- The bill being paid exists in Oracle NetSuite, but is not in the payment section
How to Fix the Sync Error
- If the bill being paid has already been paid in Oracle NetSuite, contact Customer Support so we can mark the payment not to sync
- If the bill being paid is 'Unapproved' in Oracle NetSuite, please approve the bill in NetSuite and re-sync the payment
- If the bill being paid does not exist in Oracle NetSuite, choose the option to resync the bill/review the bill’s sync error
- If the bill being paid exists in Oracle NetSuite, but is not in the payment section, update the to/from field under “apply” to make sure that it captures the invoice date of that bill
Account Setup View all
Making Payments to your Vendor View all
Getting Paid by your Customer View all
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