Manage convenience fees and credit card surcharges

You can choose to charge customers paying by credit card a convenience fees or surcharge. Convenience fees and surcharges must adhere to rules set by:

  • State law
  • Federal law
  • Card association rules and regulations

Contact Vantage for more details.

Add a Convenience Fee

After determining the governing rules pertaining to convenience fees, the fee can be activated in Bill.com by following these steps:

  1. Log in to Bill.com
  2. Select Settings
  3. Under Receivables, select Online Payments
  4. Next to Credit Card, select Manage by Convenience Fee
  5. Enter the convenience fee as a flat fee or a percentage of the payment
  6. Select Save

Note: When you specify a flat fee (e.g., $10.00), only that amount is charged, regardless of the amount fo the payment or the number of invoices paid. A percentage fee (e.g., 1.5%) applies to the total payment amount submitted for all invoices paid with that payment.


Remove a Convenience Fee

  1. Log in to Bill.com
  2. Select Settings
  3. Select Online Payments under Receivables
  4. Select Manage by Convenience Fee next to Credit Card
  5. Clear the amount in the Convenience Fee field
  6. Select Save