Oracle NetSuite Sync Error: USER_ERROR: Please enter value(s) for: Approver

Why the Sync Error occurs

This error occurs if the Approver field has been customized in NetSuite and made mandatory. Bill.com℠ doesn't sync approval information or approvers to or from Bill.com. Therefore, when a bill syncs from Bill.com to NetSuite, it doesn't have a value for the mandatory Approver field.

How to Fix the Sync Error

To fix this error, update the settings in NetSuite so that Approver is no longer a mandatory field for bills. You can then manually enter the Approver information when the bill syncs to NetSuite or create the bill directly in NetSuite and allow it to then sync to Bill.com