Oracle NetSuite Sync Error : RCRD_DSNT_EXIST: That record does not exist.

Why the Sync Error occurs

This error occurs when a payment for a bill is trying to sync from Bill.com to Oracle NetSuite, but the associated bill had a vendor credit applied to it that was deleted and recreated in Oracle NetSuite, after it was applied in Bill.com.

How to Fix the Sync Error

  1. In Bill.com, unapply the original vendor credit and delete it.
  2. In Oracle NetSuite, unapply the credit
  3. Sync. The unapplied vendor credit from Oracle NetSuite should sync to Bill.com, and the payment in Bill.com should sync to Oracle NetSuite
  4. Apply the vendor credit again in Bill.com
  5. Sync

If you'd rather just enter the payment in Oracle NetSuite manually, please contact Customer Support.