Add a bank account

Before you can pay bills or receive payments on Bill.com, you must add a bank account to your Bill.com account. We make it easy to manage your bank accounts, whether you’re using the desktop or mobile app. For our customers on the go, you can perform most bank account management tasks with the tap of a few buttons.

Tip: Whoever first adds a bank must also add other users to that bank. These users will be able to schedule payments after they complete the identity verification process.

Requirements:

  • You should be a signer or have permission to authorize transactions on any bank accounts you add to your Bill.com account
  • Users assigned the default Administrator and Payer roles can add bank accounts
  • If you create custom roles for account users, you must select the Pay bills via Bill.com permission to allow them to add bank accounts

Jump to:

Manage your bank account in the mobile apps

Jump to:


Add a bank account with online banking

When you add your bank account using your online banking login credentials, you make your bank account available for immediate use. Here’s how you add a bank account:

  1. Select Settings in your Bill.com account.

  2. We're currently rolling out a fresh new look for our Settings page, so you may see one of 2 designs. Please follow the steps that match what your Settings page looks like.

    Select Bank Accounts under Your Company if your Settings page looks like this: Settings Page

    Select Bank Accounts under Bank & Payment Accounts if your Settings page looks like this: New Settings Page

  3. Select Set up new bank.

  4. Select Continue.

  5. If prompted, complete the identity verification process.

    • The system will prompt you to answer a series of questions to verify your identity. Use your personal information (full legal name, home address, etc.) when you answer these questions. We don't save this information. It’s only used for verification.

    • Each user should complete their own verification to avoid delays in payments, caused when you try to complete the identity verification for another user.

  6. Select the bank name (or search for your bank).

    • Enter your online banking login credentials and select Submit.
    • If you use Multi-Factor Authentication/2-step verification for online banking, follow the prompts to verify your identity.

Chase Bank users: as of 12/15/21, Chase Bank will be using a one-time token to verify your account and the last four digits displayed for the verification screen will be different from your actual bank account number. Please use this token to verify your bank account.

  1. Select Continue.

  2. Select the accounts you wish to use with Bill.com, add the category (Business or Personal) and name on the account for each. Then select Continue.

    • You must complete the required compliance information.
  3. Select Get started.

If you don't have the online banking credentials to add a bank through the online process, you can view the steps to add a bank manually in the next section.


Video tutorial:add a bank account with online banking
  

Add a bank account manually

  1. Select Settings in your Bill.com account.

  2. We're currently rolling out a fresh new look for our Settings page, so you may see one of 2 designs. Please follow the steps that match what your Settings page looks like.

    Select Bank Accounts under Your Company if your Settings page looks like this: Settings Page

    Select Bank Accounts under Bank & Payment Accounts if your Settings page looks like this: New Settings Page

  3. Select Set up new bank.

  4. Select X to close the link your bank window.

  5. Select Continue to add your bank manually.

  6. Enter bank account details and select Continue.

  7. If prompted, enter additional company info.

  8. If your bank is eligible, we'll send the test deposit instantly, and you'll see the message We're making a small deposit to your account.

  9. Check your bank account for the test deposit and enter it, then select Verify.

    • You can also select I'll do this later if you want to verify the test deposit later. Complete the verification below in the Verify manual bank account entry with random deposit section if you select this option.
  10. If your bank isn't eligible for the instant test deposit, wait for the test deposit to post in 1-2 days, then complete the verification below in the Verify manual bank account entry with random deposit section.

  11. If prompted, complete the identity verification process.

    • The system will prompt you to answer a series of questions to verify your identity. Be sure to use your personal information (full legal name, home address, etc.), to verify your identity. We don't save this information and we only use it for identification purposes.

    • Each user should complete their own verification, to avoid a delay in the bill pay process, caused when you try to verify for other users.. Trying to complete identity verification for another user could result in a delay in being able to pay bills.


Verify manual bank account entry with random deposit

If you manually added a bank account to your Bill.com account, and it wasn't eligible for an instant test deposit or you chose to verify later, you'll need to verify the bank account by entering the amount of the test deposit in Bill.com.

You must log in as the user who originally added the bank account to verify the test deposit. The test deposit will post 1–2 business days after completing the verification process. Once the test deposit posts, you have 14 days to enter the amount following the steps below.

After 14 days, you need to re-add the bank and send a new test deposit.

  1. In your To-do list, select Finish bank account setup.
  2. Enter the amount of the test deposit amount to the bank account.
  3. Select Verify.
    • If you don't see the To-do list item, you can also access the verification screen from the bank account page.
  4. Select Settings.
  5. We're currently rolling out a fresh new look for our Settings page, so you may see one of 2 designs. Please follow the steps that match what your Settings page looks like.

    Select Bank Accounts under Your Company if your Settings page looks like this: Settings Page

    Select Bank Accounts under Bank & Payment Accounts if your Settings page looks like this: New Settings Page
  6. Select the bank to verify, showing a Pending status under Verification status.
  7. Select Verify Account next to the pending verification status.
  8. Enter the amount of the test deposit that was posted to your bank account.
  9. Select Verify.

verify manual bank add deposit

You're now ready to use this verified bank account to pay and get paid!

Notes:

  • These instructions only apply to advanced paid Bill.com accounts. Subscription-free Basic Receivables accounts will only receive a test deposit of 1 cent, and they don’t require manual verification. Don’t worry, we won’t debit your bank account.

  • The test deposit will be a deposit and a withdrawal for a random amount less than $1.00, netting $0

  • Check the bank account for the test deposit or the withdrawal in your bank account. The transaction description will show your company name and Bill.com on the bank statement or online banking.


Missing compliance data error

If you get a Missing compliance data error, it’s because you’re missing information on the company profile.

To resolve:

  1. Select Settings.
  2. We're currently rolling out a fresh new look for our Settings page, so you may see one of 2 designs. Please follow the steps that match what your Settings page looks like.

    Select Profile under Your Company if your Settings page looks like this: Settings Page

    Select Company Information under Company Profile if your Settings page looks like this: New Settings Page
  3. Select Edit.
  4. Fill out any empty fields.
  5. Select Save.

Things to know

  • We'll send an email to all Administrator users on the Bill.com account when a bank account is added.
  • Once your bank account is active/verified, any bank authorized user can nominate other users with pay permissions to be authorized to pay bills from the same bank account.
  • There's no limit to the number of bank accounts that you can add.
  • A bank-authorized user can update the default bank to pay and to be paid from the Bank Accounts page.
  • Note for Chase Bank users: As of 12/15/21, Chase Bank will be using a one-time token to verify your account and the last four digits displayed for the verification screen will be different than your actual bank account number. Please use this token to verify your bank account.

Add a bank account with online banking - iOS mobile app

  1. From the Home screen in your Bill.com app, select the Options bars in the top left corner
  2. Select Settings
  3. Select Bank Accounts
  4. Select the plus sign (+) in the top right corner
  5. If prompted, complete the identity verification process
    • The system will ask a series of questions to authenticate you. We don't save this information. We just use it for identification.
    • Be sure to use your personal information (full legal name, home address, etc.), as we are verifying your identity
    • Each user should complete their own verification, it isn't advised to try the verification for another user
  6. Select Verify instantly
  7. Select Continue
  8. Select your bank name to select, or search in the search bar if you don't see your bank listed
  9. Enter your online banking login information, and select Submit
    • You may be prompted to complete 2-step verification, depending on your bank
  10. Select Continue
  11. Select the account you'd like to add, and enter the Account Holder Name
  12. Select Finish

Add a bank account with online banking - Android mobile app

  1. From the Home screen in your Bill.com app, select on the Options bars
  2. Select Settings
  3. Select Bank Accounts
  4. Select the plus sign +
    • If prompted, complete the identity verification process
      • The system will ask a series of questions to authenticate you. We don't save this information. We just use it for identification.
      • Be sure to use your personal information (full legal name, home address, etc.), as we are verifying your identity
      • Each user should complete their own verification. Trying to complete identity verification for another user could result in a delay in being able to pay bills.
  5. Select Verify instantly
  6. Select Continue
  7. Select your bank name to select, or search in the search bar if you don't see your bank listed
  8. Enter your online banking login information, and select Submit
  9. Select Continue
  10. Select the account you'd like to add, and enter the Account Holder Name
  11. Select Finish

If you don't have the online banking credentials to add a bank through the online process, you can view the steps to add a bank manually in the next section below.


Add a bank account manually - iOS mobile app

If you don't have an online banking login credentials, or you don't want to add a bank that way, you can add a bank account manually.

  1. From the Home screen in your Bill.com app, select on the Options bars in the top left corner
  2. Select Settings
  3. Select Bank Accounts
  4. Select the plus sign (+)
    • If prompted, complete the identity verification process
      • The system will ask a series of questions to authenticate you. We don't save this information. We just use it for identification.
      • Be sure to use your personal information (full legal name, home address, etc.), as we are verifying your identity
      • Each user should complete their own verification. Trying to complete identity verification for another user could result in a delay in being able to pay bills.
  5. Select Verify in 1-2 business days
  6. Enter the details for the bank account - all fields are required.
  7. Select Finish
  8. Select Confirm to confirm you have signing authority on the bank account
  9. Select I'm done
  10. Wait for the test deposit to post in 1-2 days then complete the verification below in the Verify manual bank account entry with random deposit section

Verify manual bank account entry with random deposit - iOS mobile app

  1. In the Bill.com app, select Finish setting up bank account xxxx
  2. Enter the amount of the test deposit
  3. Select Verify

Add a bank account manually - Android mobile app

If you don't have an online banking login, or you don't want to add a bank that way, you can add a bank account manually.

  1. From the Home screen in your Bill.com app, select on the Options bars
  2. Select Settings
  3. Select Bank Accounts
  4. Select the plus sign +
    • If prompted, complete the identity verification process
      • The system will ask a series of questions to authenticate you. We don't save this information. We just use it for identification.
      • Be sure to use your personal information (full legal name, home address, etc.), as we are verifying your identity
      • Each user should complete their own verification. Trying to complete identity verification for another user could result in a delay in being able to pay bills.
  5. Select Verify in 1-2 business days
  6. Enter the details for the bank account - all fields are required
  7. Select Finish
  8. Select Confirm to confirm you have signing authority on the bank account
  9. Select I'm done
  10. Wait for the test deposit to post in 1-2 days then complete the verification below in the Verify manual bank account entry with random deposit section

Verify manual bank account entry with random deposit - Android mobile app

  1. In the Bill.com app, select Finish setting up bank account xxxx
  2. Enter the amount of the test deposit
  3. Select Verify