Cancel a scheduled outgoing payment

Once you schedule an outgoing payment, you can cancel it up until the day before the Process Date. After an ePayment or check payment processes, you can only void the payment, and only if it hasn't cleared.


Cancel payments from the Payments Out list

  1. Select Payments Out in the navigation menu
  2. Select Cancel payment on the line item of the payment, under Actions
  3. Select Yes to confirm

Cancel a payment from the payment confirmation screen

  1. Select Payments Out in the navigation menu
  2. Select the payment confirmation number
  3. Select Cancel payment

    Cancel payment
  4. Select Yes to confirm
    Confirm cancel payment

Things to know

  • Payments scheduled before 3:00 pm Pacific Time / 6:00 pm Eastern Time the bank business day before the process date can be canceled before 4:00 pm Pacific Time / 7:00 pm Eastern Time on the bank business day before the process date
  • Payments scheduled after 3:00 pm Pacific Time / 6:00 pm Eastern Time the bank business day before the process date can be canceled before 6:00 pm Pacific Time / 9:00 pm Eastern Time on the bank business day before the process date
    • Ex: If scheduling a payment on a Friday for a Process Date of Tuesday, and Monday is a bank holiday, the payment would need to be canceled by the Friday before, based on the time frames listed above
  • Once a payment has passed the cancelation cutoff, it can only be voided
  • Expedited payments (pay faster) can be canceled before 12:00 pm Pacific Time / 3:00 pm Eastern Time
    • Voiding the ePayment won't prevent the debit from your bank account
  • When a payment is canceled, the bill will return to Unpaid status and is available to be paid again