Xero sync error: This payment may have been already recorded manually in Xero (Receivables Payment)

Why the sync error occurs

This error occurs when a receivables payment can't sync to Xero because a payment has been recorded manually in Xero.

How to fix the sync error

  • To allow the payment to sync, delete the payment in Xero, then sync again
  • If choosing not to delete the payment in Xero, select I've updated this Bill in Xero; remove this error and sync future updates
    • If selecting to retain the manually recorded payment in Xero, for receivable payments that were made via Bill.com the payment account should be Money In Clearing Account
      • If selecting the GL for the bank account, the Money In Clearing Account and the bank account in Xero will be out of balance
  • Offline payments shouldn't be posted to the Money In Clearing Account as there would be no funds transfer to offset it.