Credit card error for Bill.com billing

If we have difficulty processing payment for your Bill.com subscription with the credit card on file, we send an email notification to administrator users, and users see an Account Past Due screen upon login. To protect your security and privacy, the issuing credit card company cannot provide Bill.com with information regarding why the charge was declined

You must have Manage Company permissions to update payment information.


Verify your payment information

If the 3 day grace period has not passed, you can skip the Account Past Due screen and double check your existing payment information

  1. On the Account Past Due screen, click Skip for now
  2. Click Settings
  3. Click Billing
  4. Verify the card number (last 4), expiration date, billing address, security code, etc.
    • A common issue is entering a company address instead of a personal address or vice versa

Please contact your credit card company to learn more about their policies, including detailed reasons for the declined charge. Some issuers put restrictions on using credit cards for electronic or Internet charges.


Update the credit card for billing

  1. On the Account Past Due screen, click Enter card and pay

  2. Enter the card info

  3. Click Save to immediately charge the card the past due amount and save it for future billing


We highly suggest contacting your credit card company to make sure there are no issues, if you are re-adding the same card.


Add a bank account for ACH billing

If the 3 day grace period has not passed, you can skip the Account Past Due screen and add or select a bank account to use for ACH billing.

  1. On the Account Past Due screen, click Skip for now
  2. Click Settings
  3. Click Billing
  4. Click Select Billing Method next to the bank account you'd like to use
    • Or click Add a Bank to add a new bank account
    • If you add a new bank account, after it is verified, go back and follow steps 1-4 to select it for billing