Add a billing credit card or bank account

Whether you're setting up billing for the first time or adding a new card or bank account to use for billing, use the steps below to keep the billing information on your account up to date.

Selecting a billing credit card

  1. Click Settings
  2. Under Your Account with Us, click Billing
  3. Click Select Billing Method next to the card you'd like to use

Add a new billing credit card

  1. Click Settings
  2. Under Your Account with Us, click Billing
  3. Click Add a credit card
  4. Enter the payment information
  5. Click Save
  6. Follow steps under Selecting a billing credit card above to select the new card

Card billing

Selecting a billing bank account

ACH billing is automatically available on accounts not billed to a console.

  1. Click Settings
  2. Under Your Account with Us, click Billing
  3. Click Select Billing Method next to the bank account you'd like to use
    • Or click Add a Bank to add a new bank account
    • If you add a new bank account, after it is verified, go back and follow steps 1-3 to select it for billing

ACH billing

Adding a billing credit card to a Console

  1. Click Settings
  2. Hover over Billing and click Payment Info
  3. Click Add Card
  4. Enter the payment information
  5. Click Save

Things to know

Credit card billing

  • After a credit card is added, the card cannot be edited
  • If a new card is issued with an updated expiration date and verification code, follow the steps to enter the card information with the updated information
  • The outdated card will be made inactive in Bill.com when the new card information is saved
  • When entering your payment information, some fields will be auto-filled with data from the account
  • Verify the auto-filled information to be sure it corresponds to the billing information for the card entered
  • A common issue is entering personal card information, but not updating the auto-filled Full Name and address fields from the company information on the account
  • If you already have a card on file, it will automatically be made inactive in Bill.com when you save your new card information
  • Once a card is deleted or made inactive, it cannot be reactivated

Bank Account ACH Billing

  • Any verified bank account added to your Bill.com account can be used for billing and/or for sending vendor payments by the authorized user with proper permissions
  • After a bank account is added and verified, it cannot be edited
  • If you already have a card on file, it will automatically be made inactive in Bill.com if you change to ACH billing
  • Once a bank account is deleted or made inactive, it cannot be reactivated
  • ACH billing is not available at the console level at this time
  • ACH billing is availiable on accounts linked to a console, if the account is not billed to the console
  • If you do not see the ACH billing option in your account, and it is not a console or an account linked to and billed to a console, please reach out to Customer Service for assistance