QuickBooks Online sync error: Vendor has a non-zero balance in QBO

Why the sync error occurs

This error occurs when a vendor is deleted in Bill.com, but the deletion can't sync as the vendor has an outstanding balance in QuickBooks Online.

How to fix the sync error

There are two options to resolve this error:

Reactivate the vendor in Bill.com

  1. Select the vendor name from the error
  2. Select the open trash can icon
  3. Sync

Manually delete the vendor in QuickBooks Online

  1. Delete the vendor in QuickBooks
  2. Select Resolve on the sync status page in Bill.com
  3. Select to Not Sync the update