QuickBooks Online sync error: The amount cannot be updated on the Bill because of the current approval mode set

Why the sync error occurs

This error occurs when an approval policy in Bill.com prevents a bill update trying to sync over from QuickBooks Online.

How to fix the sync error

This error has three possible resolutions, depending on the preferred workflow:

To allow edits to sync from QBO

In Bill.com:

  1. Select Settings
  2. Select Bill Approvals
  3. Select Edit
  4. Select Changes can be made to bills even after they are approved
  5. Select Save
  6. Return to the Sync Status page
  7. Select Fix to the left of the sync error
  8. Select Next
  9. Sync again

To clear the error without changing settings in Bill.com

  1. Select Fix to the left of the sync error
  2. Select Next
  3. Sync again

To make changes in QuickBooks Online without affecting Bill.com data

Contact Customer Support to request 1-way sync for transactions.